SHIPPING + RETURNS
Standard and expedited orders will be processed for shipping within 7 - 10 business days. We do not process orders on weekends or holidays. Orders placed after 2:00 P.M. EST will not be processed for shipping until the following business day.
When your order ships from our facility, you will receive an email containing tracking information for your order directly from a third party shipping carrier (usually USPS). Please note that some carriers may not provide tracking information for up to 24 business hours after your order has shipped.
RETURNS + EXCHANGES
If for any reason you are not satisfied with your Hella Good Llc. purchase, we will be happy to complete an exchange or refund. Simply contact us at support@HellagoodSkin.com and write us which item you would like to return within 30 days of receipt of your purchase. Shipping & Handling fees are not refundable.
We happily accept Visa, MasterCard, American Express, Discover and PayPal.
If your package was damaged during shipment, save the box and merchandise and notify us immediately at support@HellaGoodSkin.com. The carrier will inspect and pick up the damaged package and the damaged items will be replaced.
We are required by law to collect state sales tax on orders being shipped to the following states: FL.
You will receive a tracking number via email upon shipment of your order. This tracking number comes from a second party-you will not see the Hella Good Llc. email address. To track your order via the carrier’s Web site, you may click on the tracking number to view the delivery status of your order. Please Note: Some carriers may not provide tracking information for up to 24 business hours after the order is shipped.
HOW DO I KNOW IF MY ORDER WAS PLACED SUCCESSFULLY?
Once you place an order on HellaGoodSkin.com, you will receive an email notification to the email address you provided while placing the order, confirming that your order has been received.
CAN I CANCEL OR CHANGE AN ORDER ONCE IT HAS BEEN PLACED?
Once you submit your order, it cannot be changed or canceled.
DO YOU ACCEPT INTERNATIONAL ORDERS?
Unfortunately, at this time we are unable to ship internationally or accept credit cards issued by international banks. We apologize for any inconvenience.
DO YOU OFFER PROMOTION CODE OFFERS?
Yes, we do offer online promotion codes seasonally to our customers. Sign up for our newsletter below to receive them and follow our social channels for the latest updates. These offers are redeemable for orders placed on HellaGoodSkin.com and cannot be used on other websites.
DO YOU OFFER FREE SAMPLES?
Yes, we offer for every order placed 2 free samples. If you like a sample of a certain product, please leave a note listing the items you would like to sample during the check-out process for us.